Terms & Conditions
Effective Date: August 22, 2026
Welcome to Alouvent. These Terms & Conditions govern your use of the Alouvent website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Alouvent
Alouvent is an online clothing store serving customers throughout Bangladesh.
We currently operate exclusively online and do not have a physical retail store or local pickup facility.
Business Location: West Manikdi, Cantonment, Dhaka-1206, Bangladesh.
2. Customer Eligibility
Customers must be at least 15 years old to place an order through the Alouvent website.
By placing an order, you confirm that the information provided by you is accurate and that you are eligible to place an order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other product information displayed on our website are accurate.
However, actual product colors may appear slightly different from website images due to differences in lighting, camera settings, screen displays, and individual perception.
Product measurements may also have a minor variation of approximately 1–2 cm or up to around 1 inch, depending on the product and measurement method.
Customers should carefully review product information and size measurements before placing an order.
For detailed information about exchanges, please visit our Return & Exchange Policy.
4. Product Availability
All products are subject to availability.
Although we try to maintain accurate stock information, a product may occasionally become unavailable due to stock discrepancies or other circumstances.
If an ordered product is unavailable, Alouvent may cancel the affected order and refund any eligible advance delivery charge according to our Delivery Policy.
5. Product Prices
Product prices displayed on the Alouvent website may be changed, updated, or corrected at any time without prior notice.
If a product is displayed with an incorrect price because of a technical, typographical, system, or other error, Alouvent reserves the right to cancel the affected order and notify the customer.
6. Payment
Alouvent currently primarily offers Cash on Delivery (COD).
Depending on the order or delivery circumstances, we may require part or all of the delivery charge to be paid in advance.
Any advance delivery charge will be handled according to our Delivery Policy.
7. Order Confirmation
Orders may be confirmed automatically through the website or manually by Alouvent through phone calls, WhatsApp, Messenger, or another available communication method.
The confirmation method may vary depending on the circumstances of the order.
8. Order Cancellation
Customers may request cancellation before the order is dispatched.
Cancellation requests may be submitted through:
- The Alouvent website
- Messenger
- Phone call
Once an order has been dispatched, cancellation may no longer be possible.
If a customer repeatedly cancels orders after placing them, Alouvent reserves the right to restrict or disable Cash on Delivery for that customer.
If customer-caused cancellations occur repeatedly, including four such instances, Alouvent may permanently restrict the customer from placing further orders.
For delivery-related cancellation and advance payment rules, please see our Delivery Policy.
9. Accurate Customer Information
Customers are responsible for providing accurate and complete information, including their:
- Name
- Phone number
- Delivery address
- Area/locality
- Other information required for successful delivery
Customers must not intentionally provide false, misleading, incomplete, or fraudulent information for the purpose of causing loss, inconvenience, or damage to Alouvent.
If a customer intentionally provides false information and causes loss or repeated delivery failures, Alouvent reserves the right to:
- Cancel the affected order;
- Restrict or disable COD;
- Suspend or permanently block the customer’s ordering privileges; and
- Take appropriate legal action where permitted under applicable law.
10. Delivery
Alouvent delivers products throughout Bangladesh using third-party courier and delivery services.
For delivery charges, estimated delivery time, failed deliveries, and advance delivery payments, please read our Delivery Policy.
11. Return & Exchange
Return and exchange matters are governed separately by our Return & Exchange Policy.
Customers are encouraged to review the policy before placing an order.
12. Customer Complaints
If you have any complaint, concern, or issue regarding an order or our services, please contact Alouvent Customer Support first.
We will make reasonable efforts to review and resolve legitimate complaints as quickly as reasonably possible.
13. Website Use
Customers must use the Alouvent website lawfully and responsibly.
You must not use our website for fraudulent activities, intentionally misleading transactions, abuse of services, or any activity that may cause harm to Alouvent, our customers, courier partners, or other parties.
14. Website Content
Unless otherwise stated, original website content including product photographs, graphics, written content, design elements, logos, brand materials, and other materials displayed on the Alouvent website may not be copied, reproduced, modified, distributed, republished, or commercially used without prior permission from Alouvent.
15. Policy Updates
Alouvent reserves the right to update, modify, add, or remove any part of these Terms & Conditions at any time.
The updated version will become effective once published on this website.
Customers are responsible for reviewing the latest version of these Terms & Conditions.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.
Any dispute or legal matter relating to Alouvent, its website, products, or services shall be handled in accordance with applicable laws, rules, regulations, and guidelines of Bangladesh.
17. Customer Support
Alouvent provides customer support 24/7.
Customers may contact us through our official WhatsApp number, email address, or other support channels displayed on our website.
18. Acceptance of Terms
By accessing the Alouvent website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Related Policies
Alouvent
West Manikdi, Cantonment, Dhaka-1206, Bangladesh