Privacy Policy
Effective Date: August 22, 2026
At Alouvent, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we handle it.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Order details
- Product and size information
- Communication records related to your order
- Information necessary to process delivery and customer support
2. How We Use Your Information
We may use customer information for:
- Processing and confirming orders
- Delivering purchased products
- Contacting customers regarding their orders
- Providing customer support
- Handling cancellations and exchanges
- Improving our products and services
- Understanding customer preferences
- Improving our business operations
- Maintaining business records
- Sending promotional messages, offers, and product updates
- Complying with applicable legal requirements
3. Marketing Communications
Alouvent may use the phone number or email address provided by customers to send:
- Promotional messages
- Special offers
- Product updates
- New product announcements
- Marketing communications
Customers may contact Alouvent if they no longer wish to receive promotional communications.
4. Sharing Customer Information
Alouvent does not sell or commercially trade customer personal information.
However, we may share necessary information with trusted service providers when required to provide our services.
For example, we may provide a customer’s:
- Name
- Phone number
- Delivery address
- Relevant order information
to our courier or delivery partners for the purpose of delivering an order.
Information may also be disclosed where required or permitted by applicable law.
5. Payment Information
Alouvent primarily offers Cash on Delivery.
Where an advance delivery charge is collected through a payment service, the relevant payment information may be processed by the applicable payment service provider according to its own policies and applicable requirements.
6. Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system or electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain customer information only for as long as reasonably necessary for:
- Order processing
- Business operations
- Legal and accounting purposes
- Customer service
- Security
- Other legitimate business purposes
8. Cookies
The Alouvent website may use cookies or similar technologies to:
- Improve website functionality
- Remember user preferences
- Understand website usage
- Improve customer experience
Third-party services used by our website may also use cookies according to their respective policies.
9. Third-Party Services
Alouvent may use third-party services such as:
- Courier companies
- Payment providers
- Website hosting services
- Analytics services
- Communication services
- Other necessary service providers
These providers may process limited information only as necessary to provide their services.
10. Customer Age
Customers must be at least 15 years old to place an order through the Alouvent website.
We do not knowingly intend to collect personal information from individuals below the minimum age required to place an order.
11. Customer Privacy Requests
Customers may contact Alouvent regarding their personal information or privacy-related concerns.
Where reasonably possible and subject to applicable law and legitimate business requirements, Alouvent will assist with appropriate requests relating to customer information.
12. Changes to This Privacy Policy
Alouvent may update or modify this Privacy Policy at any time.
The updated version will be published on this website and will become effective upon publication.
13. Contact Us
For privacy-related questions or concerns, please contact Alouvent Customer Support through the official WhatsApp number or email address displayed on our website.
For information about how we handle orders and customer responsibilities, please see our Terms & Conditions.
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Alouvent
West Manikdi, Cantonment, Dhaka-1206, Bangladesh