Delivery Policy
Effective Date: August 22, 2026
Alouvent delivers clothing products throughout Bangladesh through third-party courier and delivery services.
1. Delivery Coverage
We currently provide delivery services across Bangladesh.
Alouvent does not currently offer physical store pickup or local pickup.
2. Estimated Delivery Time
Our standard estimated delivery time is generally:
2–3 working days
Actual delivery time may vary depending on:
- Delivery location
- Courier operations
- Weather conditions
- Public holidays
- Traffic conditions
- Unforeseen circumstances
- Other factors beyond our reasonable control
3. Delivery Charges
Delivery charge may vary depending on the delivery location and order.
Alouvent uses third-party courier services, and the applicable delivery charge may vary depending on the courier service, delivery location, and order requirements.
4. Advance Delivery Charge
Alouvent primarily offers Cash on Delivery.
However, in certain situations, we may require the customer to pay part or all of the applicable delivery charge in advance.
This advance payment is a delivery charge and does not constitute advance payment for the product itself unless specifically stated otherwise.
5. Refund of Advance Delivery Charge
If a customer has paid an advance delivery charge and Alouvent cannot fulfill the order because the ordered product is unavailable in stock, the applicable advance delivery charge will be refunded.
The refund will generally be processed within 1–2 working days after the cancellation is confirmed.
6. Customer Cancellation
Customers may request cancellation before their order is dispatched.
Cancellation requests can be made through the Alouvent website, WhatsApp, Messenger, or phone.
If an order is cancelled due to the customer’s own decision or customer-related circumstances after an advance delivery charge has been paid, the advance delivery charge may not be refundable.
Repeated customer-caused cancellations may result in restrictions on Cash on Delivery.
For complete order cancellation rules, please see our Terms & Conditions.
7. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Active phone number
- Complete delivery address
- Area/locality
- Any other information necessary for successful delivery
Alouvent is not responsible for delivery problems caused by incorrect, incomplete, or intentionally misleading information provided by the customer.
8. Failed Delivery
A delivery may fail if:
- The customer cannot be reached;
- The customer provides an incorrect or incomplete address;
- The customer repeatedly refuses to receive the order;
- The customer is unavailable at the delivery location;
- The customer provides an invalid phone number; or
- Other circumstances prevent successful delivery.
Repeated customer-related delivery failures may result in restrictions on future orders or COD availability.
9. Repeated Failed Deliveries
If a customer causes repeated failed deliveries or order cancellations, Alouvent may take appropriate action to protect its business.
After repeated customer-caused delivery issues, Alouvent may:
- Disable COD;
- Require advance delivery payment;
- Restrict future orders; or
- Permanently block the customer from ordering.
For further information, please read our Terms & Conditions.
10. Delivery Delays
If a delivery is delayed, Alouvent will make reasonable efforts to assist the customer and arrange delivery as soon as reasonably possible.
However, Alouvent cannot guarantee delivery within the estimated timeframe when delays are caused by circumstances outside our reasonable control.
11. Courier Services
Alouvent may use third-party courier services to deliver orders.
Certain delivery processes are handled directly by the courier after the order has been handed over to them.
Alouvent will nevertheless make reasonable efforts to assist customers with legitimate delivery-related issues.
12. Customer Support
Alouvent Customer Support is available 24/7.
For delivery-related questions or concerns, customers may contact us through our official WhatsApp number, email address, or other support channels displayed on our website.
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Alouvent
West Manikdi, Cantonment, Dhaka-1206, Bangladesh