Return & Exchange Policy
Effective Date: August 22, 2026
At Alouvent, we aim to deliver the correct products in good condition.
This policy explains when a customer may request an exchange and the conditions that apply.
1. Exchange Period
Eligible exchange requests must be submitted within 7 days of receiving the product.
Requests made after this period may not be accepted.
2. When Exchange Is Available
An exchange may be requested if Alouvent sends:
- The wrong size compared with the size ordered by the customer;
- The wrong product; or
- A product that was already damaged, defective, used, or washed before it was delivered to the customer.
3. Customer-Selected Wrong Size
Customers are responsible for selecting the correct size based on the size chart and product information provided on the website.
If a customer selects the wrong size and Alouvent sends exactly the size ordered, the product will generally not be eligible for exchange solely because the customer selected the incorrect size.
4. Product Condition
To qualify for an exchange, the product must remain in its original condition.
The product must not have been:
- Used;
- Washed;
- Damaged by the customer;
- Altered or modified;
- Intentionally or accidentally damaged after delivery.
The original hand tag must remain attached and intact where applicable.
If the customer removes, tears, damages, or loses the hand tag, the product may not be eligible for exchange.
5. Customer-Caused Damage
Products damaged after delivery because of customer use, washing, improper handling, alteration, or any other customer-related reason are not eligible for exchange.
6. How to Request an Exchange
Customers must contact Alouvent Customer Support within 7 days of receiving the product.
Exchange requests may be submitted through our official WhatsApp number, email address, or other support channels displayed on our website.
Alouvent may request photographs, videos, order details, or other information necessary to assess the request.
7. Product Inspection
All exchange requests are subject to inspection and approval by Alouvent.
We may inspect the product to determine whether it meets the conditions of this policy.
An exchange will only be approved when the product and the reason for exchange meet the applicable requirements.
8. Replacement Product Availability
Before approving an exchange, Alouvent will check whether the requested replacement product is available in stock.
If the replacement product is available, we will arrange the exchange.
If the required replacement product is unavailable, we will inform the customer.
If the customer does not agree to an available alternative product, the applicable amount paid for the product may be refunded according to the circumstances and applicable law.
9. Exchange Delivery Charges
If an exchange is required because:
- Alouvent sent the wrong product;
- Alouvent sent the wrong size; or
- The product was defective or damaged before delivery,
Alouvent will bear the applicable exchange delivery charges.
If an exchange is requested due to a customer-related reason that is otherwise accepted by Alouvent, the applicable delivery or exchange cost may be the customer’s responsibility.
10. No Change-of-Mind Return
Alouvent does not provide a return or refund simply because a customer:
- Changes their mind;
- No longer wants the product;
- Does not like the product after receiving it;
provided that the product delivered matches the customer’s order and meets the applicable product conditions.
11. Refunds
Our standard resolution for eligible cases is exchange rather than cash refund.
A refund may only be considered in specific circumstances, such as when an eligible replacement product is unavailable and the customer does not agree to an alternative product.
Any applicable refund will be processed according to the circumstances and applicable law.
12. Product Color and Measurement Variation
Actual product color may appear slightly different from website images because of:
- Lighting conditions;
- Camera settings;
- Screen/display differences; and
- Individual perception.
Minor size measurement variations of approximately 1–2 cm or up to around 1 inch may also occur.
Such normal variations do not automatically qualify a product for exchange.
13. Policy Abuse
Alouvent reserves the right to reject exchange requests that appear fraudulent, abusive, misleading, or inconsistent with the conditions of this policy.
14. Policy Updates
Alouvent may update or modify this Return & Exchange Policy at any time.
The updated version will be published on this website and will become effective upon publication.
15. Customer Support
For return and exchange assistance, customers can contact Alouvent Customer Support 24/7 through the official WhatsApp number, email address, or other support channels displayed on our website.
For general customer responsibilities and order rules, please see our Terms & Conditions.
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Alouvent
West Manikdi, Cantonment, Dhaka-1206, Bangladesh